How to restore a file from JetBackup

A JetBackup restore lets you pull a single file, a database, or a full account copy back from a daily backup on your cPanel hosting. When a plugin or edit breaks one file, restore only that path from a point before the change so you keep newer orders and content intact.

Open cPanel and look for JetBackup. If the icon is missing on a brand-new account, wait a short while or ask support rather than assuming backups are off. Shared hosting keeps daily copies; hourly points are not the default, so choose the restore date carefully.

Choose file, database, or full account

Most broken themes and plugins only need a file restore. Browse to the path, pick the backup date from before the mistake, and restore that item. Reload the site and confirm the file is back.

• One PHP file or .htaccess: use a file restore for that path only.
• Missing WooCommerce orders after an import: restore the database, and know that newer orders after that backup date will roll back too.
• Widespread malware across the home directory: plan a full account restore, then change every password afterward.

A full account restore is the large option. Tell us if you want us to run it so we do not both restore at once. Restoring a whole home directory for one bad plugin is how today’s good data can disappear.

Steps to restore one file

1. Log in to cPanel and open JetBackup.
2. Select File Backups and open the date from before the problem.
3. Browse to the exact path, such as public_html/wp-content/themes/your-theme/functions.php.
4. Restore that file only, then check the site in a private browser window.
5. If permissions look wrong after restore, set files to 644 and folders to 755. Do not use 777.

For a database restore, confirm which schema WordPress uses in wp-config.php before you start. Restoring the wrong night over a healthy newer database is a common mistake that is hard to undo.

When the date or icon is missing

If JetBackup does not list the night you need, write us with the full path and the approximate time of the mistake. On shared hosting, system-level php.ini files are not stored the same way; MultiPHP INI settings live with the account and restore with account data when they apply. Restore will not create a system file you never had.

WordPress accounts also include WP Toolkit for day-to-day site tools, but JetBackup remains the path for rolling a file or database back to a daily copy. Same price at renewal applies to your hosting plan, and the 30-day money-back window covers hosting and VPS if you are still evaluating the service.