FAQ

Orders are not processed 24/7. We process orders during normal sales hours of (estimate) 9am – 6pm.

AMEX, Discover, MasterCard / Visa, PayPal, Bank Wire, ACH.

We provide free migration from your old cPanel host when you order a web hosting plan or reseller plan. Please view this link for migration information.

Select services include a 30-Day Money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of the activation of your account. This policy applies only to new customers only. If your order included a free domain on annual plans and you request a refund, your refund will deduct the cost of the domain of $12.95 from the total refund. No exceptions will be made.

Money Back Policy Applies To:
shared hosting
reseller hosting
vps hosting (excluding bulk IPv4 leasing)

For web hosting plans, they are ns1.logicweb.com & ns2.logicweb.com. For reseller plans, you use your own private labeled custom nameservers based on the domain you ordered the plan with. This is emailed to you in your welcome email alongside the ns1/ns2 IP addresses.

Simply log into your customer portal, go to my services, click on the service manage button. Click cancel on right column.

Our primary data center location is in Edison, New Jersey located at the Iron Mountain facility. Our hosting infrastructure is colocated at this facility.

LogicWeb has been around in the web hosting industry since 2004. We’re nearly 20 years in business and providing excellent customer service with a personal touch, unlike the large corporations with larger employee counts and less of a personal touch experience. Our support is done 100% in-house and never outsourced. We love what we do and we care about your satisfaction.

Billing is easy and hassle-free. Your order’s first (initial) invoice is pro-rated for the current month, then you are billed automatically on the 1st of each month thereafter. If the day of the month is the 15th or after, you will be pro-rated for remainder of current month plus one month in full. Then, you will be automatically billed on the 1st of each month after unless you cancel prior to renewal.

Support is 24/7 and provided strictly through the customer portal ticketing system only. No other methods of support is honored including email, live chat, phone. Please submit your ticket via your portal account located at https://www.logicweb.com/billing.

Support department does not process new orders. New orders are handled by the sales department during normal sales hours of 9am – 6pm EDT.