.lwd-app{--lw-paper:#fbfaf5;--lw-cream:#f3f2e9;--lw-card:#fffefa;--lw-ink:#2e4536;--lw-muted:#77816e;--lw-green:#365b40;--lw-sage:#e7eddc;--lw-line:#e0e5d8;--lw-caramel:#b4835e;color:var(--lw-ink);font:14px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;box-sizing:border-box;-webkit-font-smoothing:antialiased}.lwd-app *,.lwd-app *:before,.lwd-app *:after{box-sizing:border-box}.lwd-app button,.lwd-app input,.lwd-app textarea,.lwd-app select{font:inherit;color:inherit;letter-spacing:normal}.lwd-app button{cursor:pointer}.lwd-app button:disabled{cursor:default;opacity:.5}.lwd-app button:focus-visible,.lwd-app a:focus-visible,.lwd-app summary:focus-visible,.lwd-app input:focus-visible,.lwd-app textarea:focus-visible,.lwd-app select:focus-visible{outline:2px solid #b28d4b;outline-offset:3px}.lwd-app input,.lwd-app textarea,.lwd-app select{box-shadow:none}.lwd-app h1,.lwd-app h2,.lwd-app h3,.lwd-app p,.lwd-app dl,.lwd-app dd{margin:0}.lwd-app a{color:inherit;text-decoration:none}.lwd-app svg{display:block;flex-shrink:0}.lwd-app [hidden]{display:none!important}.lwd-sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.lwd-mini-label{font-size:11px;letter-spacing:1.65px;font-weight:600;color:#8a936f}.lwd-muted{color:var(--lw-muted);font-size:12px;margin-top:20px!important}.lwd-button,.lwd-outline{display:inline-flex;align-items:center;justify-content:center;gap:10px;border:1px solid var(--lw-green);border-radius:7px;padding:10px 17px;font-size:12px!important;font-weight:550;line-height:1.5;background:var(--lw-green);color:#fffdf5!important;min-height:39px;white-space:nowrap;transition:background .2s,box-shadow .2s}.lwd-button:hover{background:#25472f;box-shadow:0 3px 10px #365b4010}.lwd-outline{border-color:#d6dfce;background:transparent;color:var(--lw-ink)!important}.lwd-outline:hover{background:var(--lw-sage)}.lwd-button svg{width:17px;height:17px}.lwd-link{background:transparent;border:none;padding:0;font-size:12px!important;color:#627653!important;cursor:pointer;text-decoration:none}.lwd-link:hover{text-decoration:underline;text-underline-offset:3px}.lwd-dot{color:#E24A28}.lwd-avatar{width:38px;height:38px;border:1px solid #d7dfcd;background:#e6ecdc;display:flex;align-items:center;justify-content:center;border-radius:50%;font-size:12px;font-weight:600;flex-shrink:0;color:#647455;letter-spacing:.3px}.lwd-avatar.brand{background:#fffdf3;border:0;color:var(--lw-green)}.lwd-avatar.brand svg{width:24px;height:24px}.lwd-avatar.large{width:62px;height:62px;font-size:20px}.lwd-avatar.shade-0{background:#eee4d2;border-color:#e2d5be;color:#987443}.lwd-avatar.shade-1{background:#e4eadc;border-color:#cddabf;color:#65764f}.lwd-avatar.shade-2{background:#e4e9e9;border-color:#cddadb;color:#677f7d}.lwd-avatar.shade-3{background:#eee2dc;border-color:#dfcec6;color:#9d7763}.lwd-icon-button{display:flex;align-items:center;justify-content:center;background:transparent;border:0;border-radius:6px;min-width:36px;min-height:36px;font-size:26px!important;color:inherit}.lwd-icon-button:hover{background:#ffffff18}.lwd-message{max-width:86%;margin:15px 0 22px;display:flex;flex-direction:column;align-items:flex-start}.lwd-message.outgoing{align-self:flex-end;align-items:flex-end;margin-left:auto}.lwd-bubble{white-space:pre-wrap;overflow-wrap:anywhere;background:#edf0e5;border:1px solid #e0e5d7;border-radius:15px 15px 15px 4px;padding:12px 16px;font-size:14px;line-height:1.75;color:#3d5039}.outgoing .lwd-bubble{background:#3b6045;border-color:#3b6045;color:#fffdf5;border-radius:15px 15px 4px 15px}.lwd-message-author{font-size:11px;letter-spacing:.2px;color:#8b927f;margin:0 3px 6px}.lwd-message-meta{font-size:11px;color:#929885;margin:5px 3px 0;line-height:1.5}.lwd-message.system{align-self:center;max-width:96%;align-items:center;text-align:center;margin:15px auto}.system .lwd-bubble{background:transparent;border:0;font-size:12px;color:#7a836e;padding:5px 7px}.system .lwd-message-author{display:none}.private-note .lwd-bubble{background:#f6edcf;border:1px solid #e9d9aa;color:#84703f;border-radius:10px}.private-note .lwd-message-author{color:#a58b52}.lwd-sources{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}.lwd-sources a{font-size:11px;border:1px solid #d9e1ce;border-radius:4px;padding:4px 7px;color:#647a50;background:#f6f8ef;line-height:1.5}.lwd-dots{display:inline-flex;align-items:center;gap:4px;background:#edf0e5;border:1px solid #e1e6d8;border-radius:13px 13px 13px 3px;padding:11px 14px;min-height:33px}.lwd-dots i{display:block;width:5px;height:5px;background:#97a488;border-radius:50%;animation:lwd-typing 1.4s infinite ease-in-out}.lwd-dots i:nth-child(2){animation-delay:.16s}.lwd-dots i:nth-child(3){animation-delay:.32s}.lwd-typing{display:flex;align-items:center;gap:9px;margin:10px 0 18px}.lwd-typing>span:last-child{font-size:11px;color:#929985}.lwd-earlier{display:block;margin:8px auto;border:1px solid var(--lw-line);background:var(--lw-card);padding:7px 14px;border-radius:15px;font-size:11px!important;color:var(--lw-muted)!important}.lwd-chat-footnote{font-size:11px;line-height:1.55;color:#999e8f;text-align:center;margin:10px 3px 0!important}.lwd-chat-footnote a{text-decoration:underline;text-underline-offset:2px}.lwd-error,.lwd-banner{background:#f6ead4;border:1px solid #e6d5b4;color:#8a6a37;padding:10px 15px;font-size:12px;line-height:1.65;border-radius:7px}.lwd-banner{margin:0 25px 12px}.lwd-error{margin:0 14px 10px}.lwd-widget{position:fixed;bottom:25px;right:27px;z-index:99998}.lwd-launcher{display:flex;align-items:center;gap:13px;padding:10px 19px 10px 11px;border-radius:40px;border:1px solid #dce1d3;background:#fffef8;color:var(--lw-green)!important;font-size:13px!important;font-weight:550;box-shadow:0 5px 30px #2c483520;transition:transform .25s,box-shadow .25s}.lwd-launcher:hover{transform:translateY(-3px);box-shadow:0 8px 32px #2c48352b}.lwd-launcher-logo{background:#e9eedd;color:var(--lw-green);display:flex;align-items:center;justify-content:center;width:35px;height:35px;border-radius:50%}.lwd-launcher-logo svg{width:21px;height:21px}.lwd-unread{display:inline-flex;min-width:17px;height:17px;border-radius:50%;font-size:11px;background:#bc855f;color:white;margin-left:7px;align-items:center;justify-content:center}.lwd-panel{position:absolute;bottom:73px;right:0;width:385px;height:min(670px,calc(100dvh - 115px));background:var(--lw-card);border:1px solid #dce2d4;border-radius:19px;box-shadow:0 20px 80px #1e352324,0 4px 20px #33422a10;display:flex;flex-direction:column;overflow:hidden;animation:lwd-open .25s ease-out}.lwd-widget-header{display:flex;align-items:center;gap:12px;background:#3b5842;color:#fffaf0;padding:20px 19px;min-height:87px;flex-shrink:0;position:relative}.lwd-widget-header:after{content:"";position:absolute;width:100px;height:100px;border:1px solid #ffffff0c;border-radius:50%;right:-45px;top:-55px;pointer-events:none}.lwd-widget-header strong{font-family:var(--font-heading,'Lora',Georgia,serif);font-size:17px;font-weight:400;letter-spacing:-.3px}.lwd-widget-header small{display:block;color:#c5d0ba;font-size:11px;margin-top:3px}.lwd-widget-header .lwd-close{margin-left:auto;color:#e6ecd9}.lwd-welcome{padding:23px 23px 12px;flex-shrink:0}.lwd-welcome h2{font:400 25px/1.25 var(--font-heading,'Lora',Georgia,serif);letter-spacing:-.5px;margin:9px 0 11px;color:#344d39}.lwd-starters{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:16px}.lwd-starters button{display:flex;align-items:center;justify-content:space-between;gap:7px;background:#f4f5ec;color:#68785a;border:1px solid #e0e6d5;border-radius:7px;padding:10px;font-size:11px;text-align:left;transition:background .2s}.lwd-starters button:hover{background:#e9efdf}.lwd-starters span{color:#91a17d}.lwd-thread{overflow:auto;flex:1;min-height:80px;padding:0 19px;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#d7deca transparent}.lwd-messages{display:flex;flex-direction:column}.lwd-composer{border-top:1px solid #edf0e5;padding:14px 16px 11px;background:#fffef9;flex-shrink:0}.lwd-send-form{display:flex;align-items:flex-end;border:1px solid #dce3d1;background:#fbfcf6;border-radius:11px;padding:8px;gap:8px}.lwd-send-form:focus-within{border-color:#9dad8a;box-shadow:0 0 0 2px #edf0e5}.lwd-send-form textarea{resize:none;width:100%;min-height:37px;max-height:110px;border:0!important;background:transparent;outline:0!important;padding:7px 5px;color:#4a5d42;font-size:13px;line-height:1.7;box-shadow:none}.lwd-send-form textarea::placeholder{color:#99a08e}.lwd-send-button{background:#3b6045;color:#fffdf5!important;border:0;border-radius:8px;width:35px;height:35px;flex-shrink:0;display:flex;align-items:center;justify-content:center}.lwd-send-button svg{width:20px;height:20px}.lwd-compose-tools{display:flex;justify-content:space-between;gap:12px;margin:10px 3px 0}.lwd-compose-tools .lwd-link{font-size:11px!important;color:#89947b!important}.lwd-widget-footer{background:#f4f5ed;border-top:1px solid #e9eddf;color:#9aA08c;font-size:11px;display:flex;justify-content:space-between;align-items:center;padding:8px 17px;flex-shrink:0}.lwd-widget-footer>span{display:flex;align-items:center;gap:4px;letter-spacing:-.1px;font-weight:600;font-size:11px;color:#7e8c70}.lwd-widget-footer svg{width:12px;height:12px;color:#7e8c70}.lwd-profile{position:absolute;top:87px;bottom:32px;left:0;right:0;background:var(--lw-card);z-index:3;padding:26px;overflow:auto;display:flex;flex-direction:column;gap:18px}.lwd-profile h3{font:25px Georgia,serif}.lwd-profile p{font-size:12px;color:var(--lw-muted);margin-top:8px}.lwd-profile label{font-size:12px;font-weight:500}.lwd-profile input{width:100%;display:block;border:1px solid #d8dfce;border-radius:7px;margin-top:6px;background:#fcfcf6;padding:12px 14px;font-size:14px}.lwd-profile .lwd-link{margin:auto auto 10px}.lwd-standalone{margin:0;background:#f4f4ec}.lwd-widget-full{position:static;width:100%;min-height:100dvh;display:flex;align-items:center;justify-content:center;padding:30px}.lwd-widget-full .lwd-panel{position:relative;right:auto;bottom:auto;width:min(100%,480px);height:calc(100dvh - 60px);max-height:870px}.lwd-widget-full .lwd-widget-header{padding:24px}.lwd-widget-full .lwd-welcome{padding:28px}.lwd-widget-full .lwd-thread{padding-inline:25px}.lwd-widget-full .lwd-bubble{font-size:15px}.lwd-widget-full .lwd-send-form textarea{font-size:15px}
#lwd-console{display:flex;background:var(--lw-paper);border:1px solid var(--lw-line);border-radius:12px;overflow:hidden;margin:18px 20px 18px 0;min-height:670px;height:calc(100dvh - 85px);max-height:1400px;position:relative}.lwd-standalone #lwd-console{margin:0;min-height:100dvh;height:100dvh;max-height:none;border:0;border-radius:0}.lwd-rail{width:193px;background:#e8edf3;color:#243447;border-right:1px solid #c3ceda;padding:27px 16px 17px;display:flex;flex-direction:column;flex-shrink:0}.lwd-rail-brand{display:flex;gap:8px;align-items:center;color:#243447!important;font-size:22px;font-weight:650;letter-spacing:-1px;padding:0 11px}.lwd-rail-brand svg{width:26px;height:26px}.lwd-rail-label{font-size:11px;letter-spacing:1.55px;color:#526174;margin:45px 12px 14px!important}.lwd-rail nav{display:flex;flex-direction:column;gap:7px}.lwd-rail nav button,.lwd-rail-bottom>button,.lwd-rail-bottom>a{display:flex;align-items:center;gap:12px;padding:12px 13px;border:0;border-radius:7px;text-align:left;background:transparent;color:#34465a;font-size:12px}.lwd-rail nav button svg,.lwd-rail-bottom svg{width:18px;height:18px;stroke-width:1.3}.lwd-rail nav button:hover,.lwd-rail-bottom>button:hover,.lwd-rail-bottom>a:hover{color:#243447;background:#d8e2ed}.lwd-rail nav button.active{color:#243447;background:#d4dfec;box-shadow:inset 3px 0 #526983}.lwd-rail nav button b{margin-left:auto;background:#526983;color:#fff;font-size:11px;border-radius:4px;min-width:20px;text-align:center;font-weight:500;padding:1px 5px}.lwd-rail-bottom{margin-top:auto;display:flex;flex-direction:column;gap:3px}.lwd-rail-bottom>a{font-size:12px}.lwd-agent-identity{display:flex;align-items:center;gap:8px;border-top:1px solid #c3ceda;padding:20px 6px 0;margin-top:17px}.lwd-agent-identity .lwd-avatar{width:29px;height:29px;border:0;background:#d0dbe7;color:#243447;font-size:11px}.lwd-agent-identity strong{font-size:11px;color:#243447;font-weight:500}.lwd-agent-identity small{display:block;font-size:11px;color:#526174}.lwd-workspace{display:flex;flex-direction:column;flex:1;min-width:0;overflow:hidden}.lwd-topline{display:flex;align-items:center;justify-content:space-between;padding:25px 28px;gap:15px;border-bottom:1px solid #e3e7dc;min-height:107px;flex-shrink:0}.lwd-view-title{font:29px/1.3 Georgia,serif!important;letter-spacing:-.7px;margin-top:5px!important;color:#334b37!important;padding:0!important}.lwd-topline .lwd-mini-label{font-size:11px}.lwd-top-actions{display:flex;align-items:center;gap:20px}.lwd-top-actions .lwd-outline{font-size:11px!important;padding:8px 14px;min-height:34px}.lwd-connection{display:flex;align-items:center;gap:6px;font-size:11px;color:#8e9881}.lwd-connection i{width:5px;height:5px;border-radius:50%;background:#8bA56c}.lwd-inbox-view{display:flex;flex:1;min-height:0;position:relative}.lwd-conversation-column{width:275px;flex-shrink:0;border-right:1px solid #e1e6d9;display:flex;flex-direction:column;background:#f8f9f1}.lwd-search{margin:21px 17px 17px;background:#fffef8;border:1px solid #e0e6d5;border-radius:7px;display:flex;align-items:center;gap:9px;padding:4px 11px}.lwd-search>span{font-size:23px;color:#919e81}.lwd-search input{padding:6px 0;width:100%;background:transparent;border:0;border-radius:0;min-height:30px;font-size:11px;outline:0;box-shadow:none}.lwd-search:focus-within{border-color:#99ae85}.lwd-search input::placeholder{color:#9aa28f}.lwd-filters{display:flex;gap:16px;border-bottom:1px solid #e4e8dc;padding:0 19px}.lwd-filters button{font-size:11px;font-weight:500;border:0;border-bottom:2px solid transparent;background:transparent;padding:4px 0 14px;color:#8b967e;display:flex;align-items:center;gap:5px}.lwd-filters button.active{border-color:#789367;color:#45643a}.lwd-filters span{font-size:11px;border-radius:4px;background:#e7ecdf;padding:0 4px}.lwd-list-heading{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:15px 18px 10px;font-size:11px;color:#9ba48f}.lwd-list-heading label{display:flex;gap:4px;align-items:center;font-size:11px;color:#79896a}.lwd-list-heading input{margin:0;width:11px;height:11px;min-width:11px;accent-color:#698352}.lwd-conversation-list{overflow:auto;min-height:0;scrollbar-width:thin;scrollbar-color:#d6dfcb transparent}.lwd-conversation-item{width:100%;display:flex;align-items:flex-start;gap:11px;text-align:left;border:0;border-bottom:1px solid #e8ecdf;background:transparent;padding:19px 16px}.lwd-conversation-item.selected{background:#eaf0e1;box-shadow:inset 3px 0 #a7b792}.lwd-conversation-item:hover{background:#eff3e7}.lwd-conversation-item .lwd-avatar{width:33px;height:33px;font-size:11px}.lwd-list-copy{flex:1;min-width:0}.lwd-list-name{display:flex;justify-content:space-between;gap:6px;align-items:baseline}.lwd-list-name strong{font-size:12px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.unread .lwd-list-name strong{font-weight:650;color:#354e2d}.lwd-list-name time{font-size:11px;color:#9ca68d;white-space:nowrap}.lwd-list-preview{display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;font-size:11px;color:#869376;margin-top:5px}.lwd-list-meta{display:flex;align-items:center;justify-content:space-between;font-size:11px;color:#9aA38c;margin-top:10px}.lwd-list-meta b{display:flex;align-items:center;justify-content:center;width:14px;height:14px;border-radius:50%;background:#80986a;color:#fffefa;font-size:11px;font-weight:500}.lwd-load-more{margin:15px;border:1px solid var(--lw-line);border-radius:7px;background:var(--lw-card);padding:8px;font-size:11px}.lwd-small-empty{text-align:center;padding:50px 24px;color:#8b967a}.lwd-small-empty h3{font:22px Georgia,serif;color:#617954}.lwd-small-empty p{font-size:12px;margin-top:12px}.lwd-conversation-work{flex:1;min-width:0;display:flex;flex-direction:column;background:#fffefa}.lwd-empty{display:flex;flex:1;align-items:center;justify-content:center;flex-direction:column;text-align:center;padding:25px;min-height:300px;background:radial-gradient(ellipse at center,#f1f3e7 0%,#fffefa 60%)}.lwd-empty-art{display:flex;align-items:center;justify-content:center;background:#e9eddc;border:1px solid #dfe5d1;border-radius:50%;height:94px;width:94px;margin-bottom:24px;color:#9ba98b}.lwd-empty-art svg{width:44px;height:44px;opacity:.65}.lwd-empty h2{font:27px Georgia,serif;letter-spacing:-.6px;color:#536c46}.lwd-empty p{font-size:12px;color:#939d86;line-height:1.9;margin-top:14px}.lwd-active-chat{display:flex;flex-direction:column;min-height:0;height:100%}.lwd-conversation-header{display:flex;align-items:center;gap:11px;border-bottom:1px solid #e7ebdf;padding:21px 24px;min-height:84px;flex-shrink:0}.lwd-chat-person{flex:1;min-width:0}.lwd-chat-person h2{font-size:14px;font-weight:550;letter-spacing:0}.lwd-chat-person p{font-size:11px;color:#969f88;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px}.lwd-conversation-header .lwd-button,.lwd-conversation-header .lwd-outline{font-size:11px!important;min-height:32px;padding:7px 10px}.lwd-conversation-header .lwd-avatar{width:34px;height:34px;font-size:11px}.lwd-info-toggle{display:none!important}.lwd-back-list{display:none;border:0;background:transparent;font-size:23px!important}.lwd-agent-thread{flex:1;min-height:0;overflow:auto;padding:14px 29px;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#d6dfcb transparent}.lwd-agent-messages{display:flex;flex-direction:column}.lwd-agent-thread .lwd-bubble{font-size:12px;padding:13px 16px;line-height:1.85}.lwd-agent-thread .lwd-message{max-width:86%;margin:16px 0 20px}.lwd-agent-thread .lwd-message-author{font-size:11px;margin-bottom:7px}.lwd-agent-thread .lwd-message-meta{font-size:11px}.lwd-agent-thread .lwd-message.outgoing{margin-left:auto}.lwd-agent-composer{padding:17px 22px 18px;border-top:1px solid #e9ecdf;flex-shrink:0;background:#fffefa;transition:background .2s}.lwd-compose-heading{display:flex;align-items:center;gap:16px;border-bottom:1px solid #e7ebdf;margin-bottom:10px}.lwd-compose-heading button{border:0;border-bottom:2px solid transparent;background:transparent;font-size:11px!important;padding:0 0 10px;color:#9aa38d}.lwd-compose-heading button.active{border-color:#96a77e;color:#607b4b}.lwd-compose-heading select{margin-left:auto;font-size:11px;max-width:150px;min-height:26px;padding:3px 16px 3px 5px;border:0;background-color:transparent;color:#929e81}.lwd-agent-composer textarea{display:block;width:100%;resize:vertical;min-height:75px;max-height:200px;border:0!important;border-radius:0;outline:0!important;box-shadow:none!important;padding:10px 0;background:transparent;font-size:12px;line-height:1.8}.lwd-agent-composer textarea::placeholder{color:#a4ac98}.lwd-composer-bottom{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-top:5px}.lwd-compose-hint{font-size:11px;color:#a5ad98}.lwd-composer-bottom .lwd-button{font-size:11px!important;min-height:33px;padding:8px 13px}.lwd-composer-bottom svg{height:14px;width:14px}.lwd-agent-composer.is-note{background:#fcf6e4}.is-note .lwd-button{background:#a38a4f;border-color:#a38a4f}.is-note .lwd-compose-heading button.active{border-color:#c5ac6b;color:#9c8148}.lwd-visitor-panel{width:248px;background:#f8f9f2;border-left:1px solid #e2e7d9;flex-shrink:0;overflow:auto;scrollbar-width:thin;scrollbar-color:#d6dfcb transparent;padding:23px 21px}.lwd-details-empty p:last-child{color:#a0a992;font-size:12px;line-height:1.9;margin-top:20px}.lwd-visitor-heading{text-align:center;padding:8px 0 23px;border-bottom:1px solid #e0e6d5}.lwd-visitor-heading .lwd-avatar{margin:0 auto 13px}.lwd-visitor-heading h3{font:21px Georgia,serif;letter-spacing:-.2px}.lwd-visitor-heading p{font-size:11px;color:#8c997c;margin-top:5px;overflow-wrap:anywhere}.lwd-assignment{padding:20px 0;border-bottom:1px solid #e0e6d5}.lwd-assignment label{display:block;font-size:11px;color:#8c987c;margin-bottom:13px}.lwd-assignment input:not([type=checkbox]),.lwd-assignment select{display:block;width:100%;margin-top:5px;border:1px solid #dfe6d4;border-radius:5px;background:#fffef8;font-size:11px;padding:6px 9px;min-height:30px;color:#697c58}.lwd-assignment .lwd-ai-control{display:flex;align-items:center;gap:6px;font-size:11px;line-height:1.7}.lwd-assignment input[type=checkbox]{width:12px;height:12px;min-width:12px;margin:0;accent-color:#81956e}.lwd-visitor-panel details{margin-top:21px}.lwd-visitor-panel summary{font-size:11px;font-weight:550;cursor:pointer;color:#687d54}.lwd-visitor-panel dl{margin-top:13px}.lwd-detail-row{margin:12px 0}.lwd-detail-row dt{font-size:11px;color:#a0aa91}.lwd-detail-row dd{font-size:11px;color:#70805f;margin-top:3px;overflow-wrap:anywhere;line-height:1.7}.lwd-details-note{font-size:11px;color:#a0aa93;line-height:1.8;margin-top:20px!important}.lwd-download{font-size:11px!important;margin-top:17px}.lwd-visitors-view,.lwd-insights-view{padding:30px;overflow:auto;flex:1;min-height:0;scrollbar-width:thin;scrollbar-color:#d6dfcb transparent}.lwd-section-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:26px}.lwd-section-heading h2{font:25px Georgia,serif;letter-spacing:-.4px;color:#506748}.lwd-section-heading p{font-size:11px;color:#97a086;margin-top:7px}.lwd-data-table{overflow:auto;border:1px solid #e0e6d7;border-radius:10px;background:#fffefa}.lwd-data-table table{width:100%;border-collapse:collapse;text-align:left;min-width:600px}.lwd-data-table th,.lwd-data-table td{padding:17px 20px;border-bottom:1px solid #e5eadc;font-size:11px;vertical-align:top;color:#7c8b6c}.lwd-data-table th{font-size:11px;font-weight:500;color:#9aa68b;background:#f2f5e9;letter-spacing:.3px}.lwd-data-table td:first-child{color:#596f4d}.lwd-data-table small{display:block;font-size:11px;color:#9ca78e;margin-top:3px}.lwd-status{display:inline-block;border:1px solid #d7e1c9;background:#e9f0dd;color:#7c9563;padding:3px 8px;border-radius:4px;font-size:11px}.lwd-range{border:1px solid #d9e2ce;background:#fffef8;border-radius:6px;padding:8px 25px 8px 12px;color:#80926a;font-size:11px!important;min-height:35px}.lwd-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:23px}.lwd-metrics article{background:#fffefa;border:1px solid #e0e6d6;border-radius:9px;padding:22px 21px}.lwd-metrics p{font-size:11px;color:#8b987a}.lwd-metrics strong{display:block;font:36px/1.3 Georgia,serif;color:#4c6742;margin:12px 0 8px;letter-spacing:-1.2px}.lwd-metrics small{font-size:11px;color:#a2ac94;line-height:1.65;display:block}.lwd-chart-card{border:1px solid #e0e6d6;border-radius:10px;background:#fffefa;padding:24px}.lwd-chart-card h3{font:21px Georgia,serif;letter-spacing:-.25px;color:#536e48}.lwd-chart-heading{display:flex;justify-content:space-between;gap:20px;margin-bottom:22px;align-items:center}.lwd-chart-heading p{font-size:11px;color:#9ca68b;margin-top:5px}.lwd-chart-card>svg{width:100%;height:auto}.lwd-legend{display:flex;gap:16px;font-size:11px;color:#8d9a7c}.lwd-legend span{display:flex;align-items:center;gap:6px}.lwd-legend i{height:7px;width:7px;border-radius:2px}.lwd-chart-empty{text-align:center;font-size:12px;color:#9da88e;margin:15px 0!important}.lwd-accessible-chart{font-size:11px;color:#8a977b;margin-top:8px}.lwd-accessible-chart summary{cursor:pointer}.lwd-accessible-chart table{width:100%;border-collapse:collapse;text-align:left;margin-top:15px}.lwd-accessible-chart td,.lwd-accessible-chart th{border-bottom:1px solid #e5eadc;padding:8px;font-weight:400}.lwd-insight-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin-top:23px}.lwd-source-chart{display:flex;gap:26px;align-items:center;margin-top:30px}.lwd-donut{width:130px;height:130px;border-radius:50%;position:relative;flex-shrink:0}.lwd-donut>span{position:absolute;inset:20px;border-radius:50%;background:#fffefa;display:flex;flex-direction:column;align-items:center;justify-content:center}.lwd-donut strong{font:26px Georgia,serif;color:#6d805d}.lwd-donut small{font-size:11px;color:#a1ac91}.lwd-source-chart ul{padding:0;margin:0;list-style:none;flex:1}.lwd-source-chart li{display:flex;align-items:center;gap:7px;font-size:11px;color:#8c997b;margin:8px 0}.lwd-source-chart i{display:block;width:6px;height:6px;border-radius:2px;flex-shrink:0}.lwd-source-chart b{margin-left:auto;font-size:11px;font-weight:500;color:#6f825e}.lwd-top-pages{margin-top:18px}.lwd-top-pages>div{display:flex;align-items:center;gap:13px;border-bottom:1px solid #edf0e5;padding:12px 0;font-size:11px}.lwd-top-pages>div>span{color:#b1b9a3;font-family:Georgia,serif}.lwd-top-pages p{color:#879876;overflow-wrap:anywhere;flex:1;min-width:0}.lwd-top-pages strong{font-weight:500;color:#8ea07a}.lwd-coverage{font-size:11px;color:#9ba68b;line-height:1.85;margin-top:21px!important;max-width:1000px}
@keyframes lwd-typing{0%,70%,100%{transform:translateY(0);opacity:.45}35%{transform:translateY(-3px);opacity:1}}@keyframes lwd-open{from{transform:translateY(9px);opacity:0}to{transform:translateY(0);opacity:1}}
@media(min-width:1700px){.lwd-rail{width:220px}.lwd-conversation-column{width:320px}.lwd-visitor-panel{width:275px}.lwd-agent-thread .lwd-bubble{font-size:14px}.lwd-agent-composer textarea{font-size:14px}.lwd-list-name strong{font-size:13px}.lwd-list-preview{font-size:11px}}
@media(max-width:1380px){.lwd-rail{width:72px;padding:26px 10px 14px}.lwd-rail-brand{padding:0;justify-content:center}.lwd-rail-brand>span,.lwd-rail-label,.lwd-rail nav button>span,.lwd-rail-bottom>a>span,.lwd-rail-bottom>button>span,.lwd-agent-identity>div{display:none}.lwd-rail nav{margin-top:45px}.lwd-rail nav button,.lwd-rail-bottom>button,.lwd-rail-bottom>a{padding:14px;justify-content:center;position:relative}.lwd-rail nav button b{position:absolute;right:1px;top:0;min-width:15px;font-size:11px}.lwd-agent-identity{justify-content:center;padding-inline:0}.lwd-conversation-column{width:260px}.lwd-visitor-panel{width:230px;padding:20px 18px}.lwd-conversation-header{padding:18px 20px}.lwd-topline{padding:24px}.lwd-source-chart{flex-direction:column}.lwd-source-chart ul{width:100%}}
@media(max-width:1150px){.lwd-visitor-panel{display:none}.lwd-show-details .lwd-visitor-panel{display:block;position:absolute;right:0;top:0;bottom:0;width:260px;z-index:10;box-shadow:-12px 0 30px #304b3810}.lwd-info-toggle{display:inline-flex!important}.lwd-metrics{grid-template-columns:repeat(2,1fr)}.lwd-insight-grid{grid-template-columns:1fr}.lwd-source-chart{flex-direction:row}.lwd-source-chart ul{width:auto}.lwd-top-actions{gap:10px}}
@media(max-width:820px){#lwd-console{margin:10px 10px 10px 0;height:calc(100dvh - 75px);min-height:540px}.lwd-rail{width:58px;padding:20px 6px 12px}.lwd-rail nav button,.lwd-rail-bottom>button,.lwd-rail-bottom>a{padding:13px 10px}.lwd-conversation-column{width:220px}.lwd-topline{padding:20px;min-height:95px}.lwd-top-actions .lwd-connection{display:none}.lwd-list-heading{padding-inline:12px;font-size:11px}.lwd-conversation-item{padding:17px 12px;gap:8px}.lwd-conversation-item .lwd-avatar{width:27px;height:27px;font-size:11px}.lwd-list-name strong{font-size:11px}.lwd-list-name time{font-size:11px}.lwd-filters{padding-inline:13px;gap:14px}.lwd-filters button{font-size:11px}.lwd-search{margin-inline:12px}.lwd-conversation-header{padding:16px;gap:8px}.lwd-conversation-header .lwd-avatar{display:none}.lwd-conversation-header .lwd-outline{font-size:11px!important;padding:6px 8px}.lwd-conversation-header .lwd-button{font-size:11px!important;padding:6px 8px}.lwd-chat-person h2{font-size:12px}.lwd-agent-thread{padding:8px 19px}.lwd-agent-composer{padding:15px 17px}.lwd-compose-hint{display:none}.lwd-composer-bottom{justify-content:flex-end}.lwd-visitors-view,.lwd-insights-view{padding:22px}.lwd-section-heading h2{font-size:22px}.lwd-chart-heading{align-items:start;flex-direction:column;gap:14px}}
@media(max-width:620px){.lwd-widget{bottom:max(15px,env(safe-area-inset-bottom));right:15px}.lwd-launcher{gap:9px;padding:8px 14px 8px 9px;font-size:12px!important}.lwd-launcher-logo{width:32px;height:32px}.lwd-panel{position:fixed;left:0;right:0;bottom:0;top:0;width:100%;height:100dvh;max-height:none;border-radius:0;border:0;padding-bottom:env(safe-area-inset-bottom)}.lwd-widget-header{padding-top:max(20px,env(safe-area-inset-top));min-height:90px}.lwd-welcome{padding:25px 25px 15px}.lwd-welcome h2{font-size:28px}.lwd-welcome p{font-size:13px}.lwd-starters{gap:10px}.lwd-starters button{padding:12px;font-size:12px;min-height:43px}.lwd-thread{padding-inline:23px}.lwd-bubble{font-size:15px}.lwd-composer{padding:14px 20px}.lwd-send-form textarea{font-size:16px}.lwd-compose-tools .lwd-link{font-size:11px!important;min-height:26px}.lwd-profile{top:90px;bottom:35px}.lwd-profile input{font-size:16px}.lwd-widget-full{padding:0;display:block}.lwd-widget-full .lwd-panel{position:fixed;width:100%;height:100dvh;max-height:none;border-radius:0}.lwd-widget-full .lwd-widget-header{padding:23px}.lwd-panel .lwd-message-meta{font-size:11px}.lwd-widget-footer{padding-block:10px}.lwd-widget-footer>a{font-size:11px}#lwd-console{margin:0;height:calc(100dvh - 60px);border-radius:0;min-height:500px}.lwd-standalone #lwd-console{height:100dvh}.lwd-rail{width:53px;padding:20px 5px 12px}.lwd-rail-brand svg{height:24px;width:24px}.lwd-rail nav{margin-top:30px}.lwd-rail nav button,.lwd-rail-bottom>button,.lwd-rail-bottom>a{padding:12px 9px}.lwd-rail nav button svg,.lwd-rail-bottom svg{width:17px;height:17px}.lwd-agent-identity{padding-top:15px}.lwd-agent-identity .lwd-avatar{height:27px;width:27px}.lwd-topline{padding:20px 17px 18px;min-height:85px}.lwd-topline .lwd-mini-label{font-size:11px;letter-spacing:1.3px}.lwd-view-title{font-size:26px!important}.lwd-top-actions .lwd-outline{font-size:11px!important;min-height:30px;padding:6px 9px}.lwd-conversation-column{width:100%;border-right:0}.lwd-conversation-item{padding:20px 16px;gap:12px}.lwd-conversation-item .lwd-avatar{width:35px;height:35px;font-size:11px}.lwd-list-name strong{font-size:13px}.lwd-list-preview{font-size:12px}.lwd-list-name time,.lwd-list-meta{font-size:11px}.lwd-list-heading{font-size:11px;padding:17px}.lwd-list-heading label{font-size:11px}.lwd-filters{padding-inline:17px;gap:25px}.lwd-filters button{font-size:12px}.lwd-search{margin:20px 17px}.lwd-search input{font-size:16px}.lwd-conversation-work{display:none}.lwd-chat-selected .lwd-conversation-column{display:none}.lwd-chat-selected .lwd-conversation-work{display:flex}.lwd-back-list{display:block}.lwd-conversation-header{padding:13px 12px;gap:7px;min-height:75px;flex-wrap:wrap}.lwd-chat-person h2{font-size:13px}.lwd-chat-person{min-width:100px}.lwd-chat-person p{font-size:11px;max-width:160px}.lwd-conversation-header .lwd-button{font-size:11px!important}.lwd-info-toggle{font-size:11px!important}.lwd-agent-thread{padding:8px 16px}.lwd-agent-thread .lwd-bubble{font-size:14px;padding:11px 13px}.lwd-agent-thread .lwd-message-author,.lwd-agent-thread .lwd-message-meta{font-size:11px}.lwd-agent-composer{padding:12px 14px max(13px,env(safe-area-inset-bottom))}.lwd-agent-composer textarea{font-size:16px;min-height:65px}.lwd-compose-heading{gap:14px}.lwd-compose-heading button{font-size:12px!important;min-height:36px}.lwd-compose-heading select{font-size:11px;max-width:130px;min-height:35px}.lwd-composer-bottom .lwd-button{font-size:12px!important;min-height:38px}.lwd-show-details .lwd-visitor-panel{width:100%;left:0;padding:22px;top:75px;bottom:0}.lwd-visitor-panel .lwd-visitor-heading h3{font-size:25px}.lwd-visitor-panel .lwd-visitor-heading p{font-size:12px}.lwd-assignment label{font-size:12px}.lwd-assignment select,.lwd-assignment input:not([type=checkbox]){font-size:16px;padding:10px;min-height:42px}.lwd-assignment .lwd-ai-control{font-size:13px}.lwd-detail-row dt,.lwd-detail-row dd{font-size:12px}.lwd-visitors-view,.lwd-insights-view{padding:20px 15px}.lwd-section-heading{flex-direction:column;align-items:flex-start;gap:15px}.lwd-section-heading h2{font-size:23px}.lwd-section-heading p{font-size:12px}.lwd-metrics{grid-template-columns:1fr;gap:13px}.lwd-metrics article{padding:20px}.lwd-metrics p{font-size:12px}.lwd-metrics strong{font-size:37px}.lwd-metrics small{font-size:11px}.lwd-chart-card{padding:19px}.lwd-chart-card h3{font-size:23px}.lwd-chart-heading p,.lwd-legend{font-size:11px}.lwd-source-chart{flex-direction:column}.lwd-source-chart ul{width:100%}.lwd-source-chart li{font-size:12px}.lwd-source-chart b{font-size:12px}.lwd-coverage{font-size:11px;line-height:1.9}.lwd-range{font-size:14px!important}.lwd-rail-brand:focus-visible{outline-offset:1px}.lwd-typing>span:last-child{font-size:11px}}
@media(prefers-reduced-motion:reduce){.lwd-app *,.lwd-app *:before,.lwd-app *:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

@media(max-width:620px){.lwd-app button:not(.lwd-send-button):not(.lwd-rail nav button):not(.lwd-rail-bottom button){min-height:40px}.lwd-compose-tools .lwd-link{min-height:30px!important}.lwd-topline .lwd-mini-label{font-size:9px}.lwd-agent-thread .lwd-bubble{font-size:14px}.lwd-chat-person p{font-size:11px}}

/* Clear lifecycle feedback in the visitor widget and the staff inbox. */
.lwd-chat-ended{flex-shrink:0;padding:20px 22px;background:#edf3e5;border-top:1px solid #d6e0ca;color:#304b35}
.lwd-chat-ended>strong{display:block;font-size:16px;font-weight:600;line-height:1.5}
.lwd-chat-ended>p{margin:7px 0 14px!important;font-size:13px;line-height:1.7;color:#526447}
.lwd-app .lwd-chat-ended .lwd-button{font-size:13px!important;min-height:42px}
.lwd-app .lwd-compose-tools{flex-wrap:wrap;gap:10px 14px}
.lwd-app .lwd-compose-tools .lwd-link{font-size:12px!important;color:#526849!important;min-height:28px}
.lwd-app .lwd-compose-tools [data-end-chat]{color:#70533c!important;text-decoration:underline;text-underline-offset:3px}
.lwd-app .lwd-agent-closed{flex-shrink:0;margin:0!important;padding:12px 22px;border-top:1px solid #d8e2ce;background:#edf3e5;color:#45613b;font-size:13px;line-height:1.65}
/* Readable assignment and conversation settings, without changing message fonts. */
.lwd-app .lwd-assignment label{font-size:13px;font-weight:550;line-height:1.6;color:#4c6241;margin-bottom:16px}
.lwd-app .lwd-assignment select,.lwd-app .lwd-assignment input:not([type=checkbox]){font-size:14px;font-weight:400;line-height:1.5;min-height:40px;padding:9px 10px;color:#344d38;border-color:#c6d3ba;border-radius:7px}
.lwd-app .lwd-assignment select{padding-right:26px}
.lwd-app .lwd-assignment .lwd-ai-control{font-size:13px;line-height:1.65;gap:9px}
.lwd-app .lwd-assignment input[type=checkbox]{width:17px;height:17px;min-width:17px;accent-color:#45683e}
.lwd-app .lwd-assignment :disabled{background:#edf0e7;color:#697760;cursor:not-allowed}
.lwd-app .lwd-visitor-panel summary{font-size:13px;font-weight:600;color:#46613a}
.lwd-app .lwd-detail-row dt{font-size:12px;font-weight:550;color:#596e4e}
.lwd-app .lwd-detail-row dd{font-size:13px;color:#435c3b;line-height:1.7}
.lwd-app .lwd-rail-bottom>a{font-size:13px;font-weight:550}
.lwd-app .lwd-compose-heading button{font-size:13px!important;font-weight:550;color:#526b45}
.lwd-app .lwd-compose-heading select{font-size:13px;color:#4c6341;min-height:36px;max-width:170px}
.lwd-app .lwd-compose-hint{font-size:12px;color:#69785b}
.lwd-app .lwd-agent-composer textarea:disabled{color:#637456;background:#f5f7ef;cursor:default}
@media(max-width:620px){.lwd-app .lwd-assignment select,.lwd-app .lwd-assignment input:not([type=checkbox]){font-size:16px;min-height:44px}.lwd-app .lwd-compose-heading{gap:10px;flex-wrap:wrap}.lwd-app .lwd-compose-heading select{max-width:150px}.lwd-chat-ended{padding:17px 19px}.lwd-app .lwd-agent-closed{padding:12px 16px}}

/* Approved LogicWeb identity; conversation text retains its existing typeface. */
.lwd-app .lw-pulse-mark{overflow:visible}.lwd-app .lwd-brand-wordmark{font-family:"DM Sans",Arial,sans-serif;font-weight:700;line-height:1;letter-spacing:-.053333em;color:#304e3b}.lwd-app .lwd-brand-wordmark .lwd-dot{color:#E24A28;display:inline}.lwd-widget-footer>.lwd-brand-lockup{gap:6px}.lwd-widget-footer .lwd-brand-wordmark{font-size:13px}.lwd-widget-footer .lwd-brand-lockup>svg{width:17px;height:17px}.lwd-app .lwd-rail-brand .lwd-brand-wordmark{font-size:22px;color:#243447}

/* Desk rc.5: clearer controls, readable labels, live traffic and moderation. */
.lwd-app{--lw-muted:#5f7058;font-family:"DM Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:15px;line-height:1.6}.lwd-app .lwd-button,.lwd-app .lwd-outline{font-size:14px!important;min-height:40px;font-weight:600}.lwd-app .lwd-link{font-size:14px}.lwd-app input,.lwd-app textarea{font-size:15px;line-height:1.6}.lwd-app .lwd-message-author,.lwd-app .lwd-message-meta,.lwd-app .lwd-list-meta,.lwd-app .lwd-compose-hint{font-size:13px;color:#617157}.lwd-app .lwd-bubble{font-size:15px;line-height:1.7}.lwd-app .lwd-chat-person h2{font-family:inherit;font-size:19px;font-weight:650;letter-spacing:-.3px}.lwd-app .lwd-chat-person p{font-size:13px}.lwd-app .lwd-list-name strong{font-size:15px;font-weight:600}.lwd-app .lwd-list-preview{font-size:14px}.lwd-app .lwd-topline h1{font-size:clamp(28px,2.6vw,37px)}.lwd-app select{appearance:none;-webkit-appearance:none;background-color:#fffefa;border:1px solid #c7d3bc;border-radius:8px;padding:10px 36px 10px 12px;min-height:42px;font-size:14px!important;font-weight:500;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 14 14'%3E%3Cpath d='m3 5 4 4 4-4' fill='none' stroke='%23304e3b' stroke-width='1.7' stroke-linecap='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}.lwd-app select:hover{border-color:#7d956c}.lwd-app select:focus-visible{outline:2px solid #789264;outline-offset:2px}.lwd-app select option{background:#fffefa;color:#304e3b;font-size:14px}
.lwd-app .lwd-compose-tools{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:12px 0}.lwd-app .lwd-compose-tools .lwd-link{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;padding:7px 10px;border:1px solid #d6dfcb;border-radius:8px;background:#f0f4e9;color:#365b40;font-size:13px;font-weight:600;text-decoration:none;line-height:1.35}.lwd-app .lwd-compose-tools .lwd-link:hover:not(:disabled){background:#e4ecd9;border-color:#9caf88}.lwd-app .lwd-compose-tools [data-profile]:before{content:'○';font-size:18px}.lwd-app .lwd-compose-tools [data-human]:before{content:'';width:17px;height:17px;background:currentColor;mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M6 18 18 6M6 6h12v12' fill='none' stroke='black' stroke-width='1.7' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") center/contain no-repeat}.lwd-app .lwd-compose-tools [data-push]:before{content:'';width:16px;height:16px;background:center/16px no-repeat url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23365b40' stroke-width='1.7'%3E%3Cpath d='M6 9a6 6 0 0 1 12 0v7l3 3H3l3-3Zm3 12h6'/%3E%3C/svg%3E")}.lwd-app .lwd-compose-tools [data-end-chat]{background:#fffaf5;border-color:#dfcfc0;color:#785139}.lwd-app .lwd-compose-tools [data-end-chat]:before{content:'';width:16px;height:16px;flex:0 0 16px;background:center/16px no-repeat url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2370533c' stroke-width='1.8'%3E%3Ccircle cx='12' cy='12' r='9'/%3E%3Crect x='8' y='8' width='8' height='8' rx='1' fill='%2370533c' stroke='none'/%3E%3C/svg%3E")}.lwd-app .lwd-chat-footnote{font-size:12px;line-height:1.6;color:#617157}.lwd-app .lwd-send-form textarea{font-size:16px}
.lwd-app .lwd-rail-collapse{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;border:1px solid #a7b6c7;border-radius:7px;background:#f5f7fa;color:#243447;font-family:inherit;font-size:22px;font-weight:600;line-height:1.2;min-height:38px;margin:16px 0 0}.lwd-rail-collapse span{font-size:12px}.lwd-app .lwd-rail-collapse:hover{background:#d8e2ed;color:#243447}.lwd-rail-collapsed .lwd-rail{width:72px!important;padding:24px 10px 14px}.lwd-rail-collapsed .lwd-rail-brand .lwd-brand-wordmark,.lwd-rail-collapsed .lwd-rail-label,.lwd-rail-collapsed .lwd-rail nav button>span,.lwd-rail-collapsed .lwd-rail-bottom>a>span,.lwd-rail-collapsed .lwd-notifications>span,.lwd-rail-collapsed .lwd-agent-identity>div{display:none}.lwd-rail-collapsed .lwd-rail-brand{justify-content:center}.lwd-rail-collapsed .lwd-rail nav{margin-top:20px}.lwd-rail-collapsed .lwd-rail nav button,.lwd-rail-collapsed .lwd-rail-bottom>a,.lwd-rail-collapsed .lwd-notifications{justify-content:center;padding:12px 8px}.lwd-rail-collapsed .lwd-total-unread{position:absolute;top:1px;right:0;font-size:10px;min-width:16px;padding:1px 3px}.lwd-rail-collapsed .lwd-rail nav button{position:relative}.lwd-rail-collapsed .lwd-agent-identity{justify-content:center}.lwd-rail-bottom{margin-top:auto}
.lwd-canned-picker{margin-left:auto;position:relative}.lwd-app .lwd-canned{display:flex;align-items:center;gap:18px;border:1px solid #c7d3bc;border-radius:8px;padding:8px 12px;background:#fffefa;min-height:39px;font-size:14px;font-weight:550;color:#365b40}.lwd-canned-menu{position:absolute;right:0;bottom:calc(100% + 9px);z-index:40;width:350px;max-width:calc(100vw - 100px);padding:10px;background:#fffefa;border:1px solid #c5d2b9;box-shadow:0 12px 35px #304e3b22;border-radius:12px}.lwd-canned-menu input{width:100%;padding:9px 11px;border:1px solid #d0dcc4;border-radius:7px;background:#f6f8f1;font-size:14px}.lwd-canned-options{max-height:240px;overflow:auto;padding-top:7px}.lwd-app .lwd-canned-options button{display:block;width:100%;text-align:left;white-space:normal;font-size:14px;line-height:1.6;border:0;border-radius:6px;padding:11px;background:transparent;color:#304e3b}.lwd-canned-options button:hover,.lwd-canned-options button:focus-visible{background:#eaf1e1}.lwd-canned-options p{font-size:13px;padding:12px}.lwd-moderation{border-top:1px solid #d9e1cf;margin-top:24px;padding-top:18px}.lwd-moderation h4{font-size:14px;margin:0 0 12px}.lwd-moderation label{font-size:13px;display:block}.lwd-moderation p{font-size:12px;color:#617157;margin:8px 0!important}.lwd-moderation .lwd-outline{width:100%;margin-top:10px;font-size:13px!important;white-space:normal}.lwd-app .lwd-delete{border-color:#d3b4a8;color:#8a4032;background:#fff5ef}.lwd-live-view{padding:28px;overflow:auto}.lwd-live-filters{display:flex;gap:10px;flex-wrap:wrap;margin:20px 0}.lwd-live-filters button{border:1px solid #cfdac3;border-radius:9px;background:#f3f6ec;padding:12px 16px;font-size:14px;text-align:left}.lwd-live-filters button strong{display:block;font-size:25px}.lwd-live-filters button.active{background:#365b40;color:#fff;border-color:#365b40}.lwd-coverage{font-size:13px!important;line-height:1.7}.lwd-workspace{min-width:0}.lwd-rail nav{overflow-y:auto;min-height:0}.lwd-rail nav button{min-height:44px}
@media(max-width:900px){.lwd-rail-collapse span{display:none}.lwd-live-view{padding:18px}.lwd-app .lwd-conversation-header{gap:10px}.lwd-canned-menu{width:300px}.lwd-app .lwd-compose-heading{gap:9px}}@media(max-width:620px){.lwd-app input,.lwd-app textarea,.lwd-app select{font-size:16px!important}.lwd-app .lwd-bubble{font-size:15px}.lwd-app .lwd-rail-collapsed .lwd-rail{width:53px!important;padding:20px 5px}.lwd-live-filters{display:grid;grid-template-columns:1fr 1fr}.lwd-canned-menu{max-width:calc(100vw - 85px)}.lwd-app .lwd-compose-heading{flex-wrap:wrap}.lwd-canned-picker{margin-left:0}.lwd-app .lwd-rail-collapse{min-height:34px}}

.lwd-bans-view{padding:28px;overflow:auto}

/* Visitor composer sizing requested in rc.7; override larger mobile input defaults. */
.lwd-app .lwd-send-form textarea{font-size:13px!important}
.lwd-app .lwd-bubble{font-size:13px}
.lwd-app .lwd-send-form{padding:4px}
.lwd-app .lwd-chat-footnote{display:flex;align-items:baseline;justify-content:center;gap:4px;white-space:nowrap}

/* rc.8: distinguish citations and keep the complete footer inside the panel. */
.lwd-app .lwd-sources a{background:#eef3e7;border-color:#c9d7bc;color:#365b40;overflow-wrap:anywhere;transition:background .15s,border-color .15s,color .15s;box-shadow:0 1px 0 #ffffff80 inset}
.lwd-app .lwd-sources a:hover,.lwd-app .lwd-sources a:focus-visible{background:#e2ead8;border-color:#9fb48d;color:#284832}
.lwd-app .lwd-panel{min-height:0;overflow-y:auto;overflow-x:hidden}
.lwd-app .lwd-panel>.lwd-thread{min-height:0;flex:1 1 0}
.lwd-app .lwd-panel>.lwd-welcome{min-height:0;flex:0 1 auto;overflow-y:auto;overscroll-behavior:contain}
.lwd-app .lwd-panel>.lwd-widget-footer{flex:0 0 auto;min-height:46px;height:auto;margin:0;padding:12px 17px;line-height:1.5;gap:12px;position:relative;overflow:visible}
.lwd-app .lwd-widget-footer>.lwd-brand-lockup{flex-shrink:0;min-height:22px}
.lwd-app .lwd-widget-footer>a{min-width:0;text-align:right;overflow-wrap:anywhere}

/* rc.9: source cards share the incoming message bubble silhouette. */
.lwd-app .lwd-sources a{border-radius:999px;padding:5px 9px}

/* Platform-independent inline arrows: never rendered as emoji. */
.lw-inline-arrow,.lwd-app svg.lw-inline-arrow{display:inline-block;width:16px;height:16px;flex-shrink:0;vertical-align:-3px;margin-left:4px;color:inherit}

/* rc.12: dismissible notification confirmation. */
.lwd-app .lwd-error{position:relative;padding-right:44px;flex-shrink:0}
.lwd-app .lwd-notice-dismiss{position:absolute;right:4px;top:4px;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border:0;border-radius:6px;background:transparent;color:#725321;font-size:24px;line-height:1;cursor:pointer}
.lwd-app .lwd-notice-dismiss:hover{background:#ead9b6}

/* rc.13: let inbox columns fit their available width and scroll independently. */
#lwd-console{min-width:0;min-height:0;max-width:100%}
.lwd-standalone #lwd-console{min-height:0}
.lwd-app .lwd-inbox-view,.lwd-app .lwd-active-chat{min-width:0;min-height:0;overflow:hidden}
.lwd-app .lwd-conversation-work{flex:1 1 0;min-width:0;min-height:0;overflow:hidden}
.lwd-app .lwd-conversation-column{min-width:0;min-height:0}
.lwd-app .lwd-conversation-header{flex-wrap:wrap;min-width:0;gap:10px;padding:16px 18px}
.lwd-app .lwd-chat-person{min-width:0;flex:1 1 100px;overflow-wrap:anywhere}
.lwd-app .lwd-conversation-header .lwd-resolve{white-space:normal;max-width:100%}
.lwd-app .lwd-agent-thread{min-height:0;min-width:0;padding-bottom:28px;scroll-padding-block:18px}
.lwd-app .lwd-agent-closed{flex:0 0 auto;white-space:normal;overflow-wrap:anywhere}
.lwd-app .lwd-agent-composer{min-width:0;padding:14px 18px}
.lwd-app .lwd-agent-composer textarea{min-height:60px;max-height:120px}
.lwd-app .lwd-compose-heading,.lwd-app .lwd-composer-bottom{flex-wrap:wrap;gap:10px}
.lwd-app .lwd-compose-hint{min-width:0;overflow-wrap:anywhere}
.lwd-app .lwd-visitor-panel{min-width:0;min-height:0;overflow-y:auto;overflow-x:hidden;overflow-wrap:anywhere;padding:18px}
.lwd-app .lwd-visitor-panel dd,.lwd-app .lwd-visitor-panel select{max-width:100%;min-width:0}
@media(min-width:901px){.lwd-app .lwd-conversation-column{width:clamp(200px,22%,275px)}.lwd-app .lwd-visitor-panel{width:clamp(205px,21%,250px)}}
@media(max-height:700px){.lwd-app .lwd-topline{padding:12px 18px;min-height:70px}.lwd-app .lwd-agent-composer textarea{min-height:44px;max-height:75px}.lwd-app .lwd-agent-composer{padding-block:10px}}

/* rc.14: inset reply text and compact conversation summaries. */
.lwd-app .lwd-agent-composer textarea{box-sizing:border-box;width:100%;max-width:100%;margin:10px 0 0;padding:12px 14px!important;text-indent:0;line-height:1.65;border:1px solid #dce3d2!important;border-radius:8px;background:#fbfcf7;overflow:auto}
.lwd-app .lwd-agent-composer textarea:focus{border-color:#819a70!important;box-shadow:inset 0 0 0 1px #819a70!important}
.lwd-app .lwd-conversation-item{padding:11px 12px;gap:9px;min-height:64px;align-items:flex-start}
.lwd-app .lwd-conversation-item .lwd-avatar{width:29px;height:29px;flex:0 0 29px;font-size:11px}
.lwd-app .lwd-list-copy{min-width:0;flex:1}
.lwd-app .lwd-list-name{gap:8px;line-height:1.4}
.lwd-app .lwd-list-name strong{font-size:13px;font-weight:600}
.lwd-app .lwd-list-name time{font-size:10px;white-space:nowrap;flex-shrink:0}
.lwd-app .lwd-list-preview{font-size:12px;line-height:1.4;margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.lwd-app .lwd-list-meta{font-size:11px;line-height:1.4;margin-top:5px}
.lwd-app .lwd-search{margin:12px 12px 9px;padding:3px 9px}
.lwd-app .lwd-search input{min-width:0;font-size:13px!important}
.lwd-app .lwd-list-heading{padding:10px 12px;flex-wrap:wrap;row-gap:5px}
.lwd-app .lwd-filters{padding-inline:12px}

.lwd-app .lwd-online-toggle[aria-pressed="true"]{background:#e7efde;border-color:#89a675;color:#304e3b}.lwd-app .lwd-online-toggle[aria-pressed="false"]{background:#f2eee5;border-color:#c6bca7;color:#6a5b42}.lwd-app .lwd-offline-message{white-space:pre-wrap;margin:12px 0!important;padding:10px 12px;background:#eef2e6;border-radius:8px;color:#36533c;font-size:12px}.lwd-app .lwd-offline-message:empty{display:none}.lwd-app .lwd-top-actions{flex-wrap:wrap}

.lwd-app .lwd-panel>.lwd-offline-message{flex:0 0 auto;margin:8px 16px!important;max-height:100px;overflow:auto}

/* rc.17: visible keyboard focus on the light slate workspace rail. */
.lwd-app .lwd-rail button:focus-visible,.lwd-app .lwd-rail a:focus-visible{outline:2px solid #526983;outline-offset:2px}

/* rc.22 canonical public-widget mode states. Keep online, offline AI and handoff rules together. */
.lwd-app .lwd-offline-intro{font-size:15px;line-height:1.75;color:#617157;max-width:32ch;margin:4px 0 8px}
.lwd-app .lwd-header-ai-bot{display:grid;place-items:center;width:100%;height:100%;color:#45684d}
.lwd-app .lwd-header-ai-bot[hidden],.lwd-app .lwd-header-brand-logo[hidden]{display:none!important}
.lwd-app .lwd-ai-bot-icon{width:42px;height:42px}

/* Online initial/active state. */
.lwd-app.lwd-online-mode .lwd-welcome{padding:24px 24px 10px}
.lwd-app.lwd-online-mode .lwd-starters{display:none!important}
.lwd-app.lwd-online-mode .lwd-offline-intro{display:block!important;line-height:1.7;margin:4px 0 2px}
.lwd-app.lwd-online-mode .lwd-composer{padding-top:14px}
.lwd-app.lwd-online-mode .lwd-compose-tools{grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;margin:10px 0 4px}
.lwd-app.lwd-online-mode .lwd-compose-tools [data-human]{display:none!important}
.lwd-app.lwd-online-mode .lwd-compose-tools .lwd-link{min-height:36px;padding:7px 8px;font-size:11px!important;line-height:1.2}
.lwd-app.lwd-online-mode .lwd-compose-tools [data-profile]:before{font-size:16px}
.lwd-app.lwd-online-mode .lwd-compose-tools [data-push]:before,.lwd-app.lwd-online-mode .lwd-compose-tools [data-end-chat]:before{width:14px;height:14px;flex-basis:14px;background-size:14px}

/* Offline AI state before human handoff. */
.lwd-app.lwd-offline-ai .lwd-welcome{padding-bottom:10px}
.lwd-app.lwd-offline-ai .lwd-starters,.lwd-app.lwd-offline-ai .lwd-offline-message{display:none!important}
.lwd-app.lwd-offline-ai .lwd-widget-header .lwd-avatar.brand{background:#f8f8ef;border-color:#d7e1ca}
.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-send-form{display:flex}
.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-compose-tools{display:block;margin:6px 0 4px}
.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-compose-tools [data-profile],.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-compose-tools [data-push],.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-compose-tools [data-end-chat]{display:none!important}
.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-compose-tools [data-human]{display:flex;width:100%;min-height:44px;border:1px solid #c9d6bc;border-radius:12px;background:#e8efe0;color:#34583c;font-size:13px!important;font-weight:650}
.lwd-app.lwd-offline-ai:not(.lwd-offline-handoff) .lwd-chat-footnote{margin-top:10px}

/* Human handoff state after Ask the team. */
.lwd-app.lwd-offline-ai.lwd-offline-handoff .lwd-compose-tools{display:flex;justify-content:flex-end;margin:6px 0}
.lwd-app.lwd-offline-ai.lwd-offline-handoff .lwd-compose-tools [data-profile],.lwd-app.lwd-offline-ai.lwd-offline-handoff .lwd-compose-tools [data-human],.lwd-app.lwd-offline-ai.lwd-offline-handoff .lwd-compose-tools [data-push]{display:none!important}
.lwd-app.lwd-offline-ai.lwd-offline-handoff .lwd-compose-tools [data-end-chat]{display:inline-flex}
.lwd-app.lwd-offline-ai .lwd-profile>div h3{font-family:var(--font-heading,'Lora',Georgia,serif);font-weight:400}
.lwd-app.lwd-offline-ai .lwd-profile>div p{color:#6e7f65}

@media(max-width:520px){
 .lwd-app.lwd-online-mode .lwd-welcome{padding:22px 20px 8px}
 .lwd-app.lwd-online-mode .lwd-compose-tools{grid-template-columns:repeat(3,minmax(0,1fr));gap:5px}
 .lwd-app.lwd-online-mode .lwd-compose-tools .lwd-link{font-size:10px!important;padding:6px 5px}
}


/* rc.24: distinguish profile and notification actions from sage assistant actions. */
.lwd-app .lwd-compose-tools [data-profile]{background:#f7f0df;border-color:#dfcfaa;color:#6f5933}
.lwd-app .lwd-compose-tools [data-profile]:hover:not(:disabled){background:#f1e5c9;border-color:#cbb47f}
.lwd-app .lwd-compose-tools [data-profile]:before{color:#a57d38}
.lwd-app .lwd-compose-tools [data-push]{background:#f8e9e2;border-color:#e4c6b8;color:#7a4f40}
.lwd-app .lwd-compose-tools [data-push]:hover:not(:disabled){background:#f2ddd3;border-color:#d5ad9b}
.lwd-app .lwd-compose-tools [data-push]:before{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%237a4f40' stroke-width='1.7'%3E%3Cpath d='M6 9a6 6 0 0 1 12 0v7l3 3H3l3-3Zm3 12h6'/%3E%3C/svg%3E")}