Unlike our competitors, we offer 100% free anytime migration on all shared and reseller plans. We offer no limits on size per account transfer nor number of accounts to be transferred over. We’re here to provide you exceptional service. To request migration from your old cPanel host, simply open a support ticket and provide following info: for shared hosting, domain’s username & password. For Reseller Plans: you must use the cPanel backup manager on the old host to remotely FTP the backup to our server, for each account you want migrated and restored. No other methods for migration can be used (ie. root or WHM login). We cannot migrate you from a reseller account to a shared account.
PLEASE NOTE We have no control over any migration attempt failures coming from the old hosting provider. If we cannot migrate you over due to errors caused by the old host, you will have to migrate manually via FTP or use the backup manager on the old host (if they have this option enabled for you) to transfer backup files to our server. From there, we can restore the backup files.