Activating incoming filtering on the SpamExperts Hosted Cloud is outstandingly easy
- First step, switch the MX-records of your domains to point to the SpamExperts Hosted Cloud. Replace your current MX-records with the following ones.
- mx.spamexperts.com (priority 10)
- fallbackmx.spamexperts.eu (priority 20)
- lastmx.spamexperts.net (priority 30)
- Change Email Routing to Local Mail Exchanger (important you do this after step 1).
- Disable both SPF and spam assassin in cPanel
- Within 24 hours you should be Simply SpamFree!
Reporting Spam for Training
If you are still receiving spam, submitting the emails to the central SpamExperts training system will first of all help to reduce the spam you’re seeing, and it will allow us to retrieve detailed information on what may be causing your problems. Emails that did not pass our filtering systems, or that passed the filters because the sender/recipient was whitelisted are automatically excluded from the training systems.
In the Spampanel web interface we have a “Report Spam” button. You can upload a spam message on the page to train the spamfilter. It is a ‘drag ‘n’ drop’ style feature, meaning you can save the SPAM email to your system, then drag and drop the email into the “Report Spam” area. Note that only emails are accepted that have been processed by the cluster you’re reporting to. Currently only the .eml format is supported.
For .msg format you can use the free “Outlook Email client add-on” to report spam which was not correctly blocked by our systems. More information about these can be found here.
MailApp Apple OSX
If you’re using Mail.app for Apple OSX you can also use the following tool to report spam. More information about this addon can be found here.
Email forward as attachment
If your email client is not supported, it is possible to report spam by forwarding the spam email(s) as attachment to a special address [email protected] . All messages attached in .eml format will be processed by this system.