Frequentlyl Asked Questions...Instant Answers
Below are fast answers to commonly asked questions. If you have any questions about our services please do not hesitate to contact us via email, phone or live chat. LogicWeb strives to be a superb host without the false promises. We guarantee your satisfaction.
Any questions? Please don't hesitate to contact us via our form or call us at 1-877-LOGICWEB.
We'd love to hear from you.
Is there a money-back guarantee on hosting services?
What payment methods you accept?
Can I pay by check or money order?
Do Reseller accounts support over selling?
What is the mailbox and attachment size limit?
What type of connection is your network on?
Where are your servers located?
Do you allow audio/video streaming?
Do your web hosting plans come with free software?
Do you offer 24/7 Tech Support?
Are your servers fully managed?
Do I have root access for my dedicated server?
What documentations do you offer for
additional support?
Will you install custom Perl modules?
Will you install my programs and scripts for me?
Do you allow file-sharing software?
Q: Is there a money-back guarantee on hosting services?
Absolutely. 30 Day money back guarantee. No hassles. No questions. (some restrictions apply, click here for info)
Shared web hosting packages are done automatically, instantly after payment is made. Reseller accounts take anywhere from 15 minutes or more during normal business hours. For dedicated servers and vps, anywhere from 1 hour (if stated) or more (excluding Sundays).
Q: Can I upgrade in the future?
Absolutely. Anytime. No service interruption involved (unless switching dedicated servers). Just login to your billing account and go to "my package". Select base package or add-on upgrades options and follow the simple steps.
Q: Are there any upgrade fees?
Never a setup fee at LogicWeb for upgrades. Only custom build-to-order dedicated servers may have a small setup fee.
No. You come and leave as you choose. Our guaranteed satisfaction is our contract to you. You'll stay.
Q: What payment methods you accept?
AMEX, MasterCard, Visa, Discover, PayPal, Google Checkout, checks, money-order and bank wire.
Q: Can I pay by check or money order?
Yes. For checks, we recommend PayPal's echeck payment service. For money orders you may mail your payment to:
LogicWeb Inc.
4509 Steeplechase Dr.
Easton, PA 18040
Q: How do I cancel my account?
Please submit a ticket through the help desk online
Q: Do Reseller accounts support over selling?
Our cPanel reseller accounts do not support overselling.
Q: What is the mailbox and attachment size limit?
There is no set limit by default. You choose your own limit for mailbox size and attachments are not limited either.
Q: Do you use php safe mode on?
No we do not. We use suPHP support for enhanced security.
Q: What type of connection is your network on?
Internap powered by 7 Tier-1 backbone providers via OC-192. 100% Cisco powered. Check out our complete thorough network information by clicking here.
Q: Where are your servers located?
TEAM data center in Cedar Falls, IA.
Yes, backups are included with your shared and reseller plans and paid optional NAS backups for VPS and Dedicated servers.
Q: Do you allow audio/video streaming?
We allow audio / video streaming on our vps and dedicated servers only. You may do basic streaming on our shared or reseller packages. We do not provide any software for this. You will need to install your own software.
Q: Do your web hosting plans come with free software?
Over 150+ single-click install scripts. Click here for complete list.
We will transfer your data from your old host for free. If for any reasons we are not able to do so, you will need to manually transfer your data our server. We transfer only if your old host is using one of the following control panels: Cpanel, Plesk, Ensim. You must purchase one of the following control panels from us as well (cPanel provided already with shared/reseller packages): cPanel, Plesk (vps), Interworx.
Q: Do you offer 24/7 Tech Support?
We offer 24/7 TrueLogic™ Tech Support via the following methods: online secure help desk, knowledgebase. We do not offer phone, email or chat support at this time.
Q: Are your servers fully managed?
Each vps or dedicated server is self managed (no software support) unless management is purchased. Please click here to read about our managed services.
Q: Do I have root access for my dedicated server?
Yes. You get full root access with any dedicated server.
Q: What type of documentations do you offer for additional support?
There is a complete cPanel documentation online here
Q. Will you install custom Perl modules?
Our support team will install almost any Perl module upon request. Simply contact customer service with your request.
Q. Will you install my programs and scripts for me?
We’re sorry, but we can’t accommodate that kind of support. Our hosting
accounts come with an auto installer that allows you to install over 50 scripts
with the click of a button. Click here for a complete listing of scripts that
can be automatically installed. In addition to those popular scripts, LogicWeb
has written a custom-installer for the popular Ruby on Rails based blog system,
Typo.
If you need to install scripts that are not listed above, we cannot assist you
nor can we provide support for any of those third-party scripts (even if they
were installed with the auto installer). This policy is not to withhold any
specialized information or hoard our team’s experience. It is impossible for all
of our support staff to be fully versed in every available script, and if we
have not tested and included the scripts in question, we would be jeopardizing
the shared hosting environment by letting them all run rampant across our
network.
Q: What are your restrictions?
Please click to read our AUP and TOS.
Q: Do you allow file-sharing software?
Q: Do you allow adult content?
We strive for your business' success
Not your typical web hosting provider. We like to mix things up by adding creative elements to our package offers and making the overall experience simply unexpected, indifferent from the typical normal of other providers. We take things to the next level. We give you more than expected. More value, streamlined support and social community among our clients is just the beginning.
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Established in 2004, LogicWeb goes on to celebrate 8 years of excellency and award winning web hosting services, worldwide. LogicWeb has proven its goal of providing genuine support, true quality uninterrupted network connectivity and serious professionalism. We take web hosting seriously, just like you. After being around for 8 years, you know that now. Be happy with your hosting, be logical.
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LogicWeb offers the most reliable and well managed hosting servers that are unsurpassed in quality by far. Every plan comes with our 24/7 TrueLogic support backed by our certified engineers and trained professional technicians. We offer the latest in technology: stable and speedy servers with enhanced security, all at affordable rates and un-compromised service.
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Advanced control panel with spam filtering, firewall, custom modules, antivirus protection and so much more. Give our demo a shot.
Live Demo
Huge list of popular free open-source software instantly at a single click. Includes WordPress, Joomla, osCommerce, + 150+ more.
App List
World's most popular instant website creator is here at LogicWeb. Included free with all shared and reseller accounts. Test drive the demo now.
Live Demo
877-LOGIC-WEB
