Partnership Programs
| Customer Testimonial |
This is The Best Web Hosting Company you will
get and it is very Good, their support are very fast and very
cooperating, I faced a credit card problem and told them and they
were very cooperating also the support very very fast for respond
and i didn't notice any downtime for their services, if you seek for
a very good hosting company this company will be very suitable for
you and don't seek for other.
Mohammed Barky |
|
Thanks so much. I am extremely happy with your service, and recommend you to
everyone I talk to about hosting/dedicated access. I soon may be adding another
dedicated server, as well. Thanks again.
Joel Firestone
|
|
I have been with these guys for over a year now and 2 dedicated servers with
them and would recommend them to everyone who is interested in getting your own
server =)
Chad Broussard
|
Ordering
Q:
Is there a money-back guarantee on hosting services?
Absolutely. 30 Day money back guarantee. No hassles. No questions. (some
restrictions apply, click here for info) [return to top]
Q: How long does setup take?
Usually within 15 minutes on shared and reseller packages during normal business
hours. For dedicated servers and vps, anywhere from 1 hour (if stated) or more
(excluding Sundays). [return to top]
Q: Can I upgrade in the
future?
Absolutely. Anytime. No service interruption involved (unless switching
dedicated servers). Just login to your billing account and go to "my package".
Select base package or add-on upgrades options and follow the simple steps. [return to top]
Q: Are there any
upgrade fees?
Never a setup fee at LogicWeb for upgrades. [return to top]
Q: Are there any contracts?
No. You come and leave as you choose. Our guaranteed satisfaction is our
contract to you. You'll stay. [return to top]
Q: What payment methods
you accept? [return to top]
AMEX, MasterCard, Visa, Discover, eChecks, checks, money-orders and PayPal.
Q: Do you accept PayPal?
Yes. [return to top]
Q: Can I pay by check
or money order?
Yes. For checks, we recommend PayPal's echeck payment service. For money
orders you may mail your payment to:
LogicWeb Corporation
#188
30 Jericho Tpke
Commack, NY 11725 [return to top]
Q: How do I cancel my
account?
Please submit a ticket through the help desk online [return to top]
General
Q: Do Reseller
accounts support over selling?
Our cPanel reseller accounts do not support overselling. You do get free
private name servers and two static IP's by default. [return to top]
Q: What is
the mailbox and attachment size limit?
There is no set limit by default. You choose your own limit for mailbox size
and attachments are not limited either. [return to top]
Q: Do you use php safe mode
on?
No we do not. We use phpsuexec support for enhanced security. [return to top]
Q:
What type of connection is your network on?
Internap powered by 7 Tier-1 backbone providers via OC-192. 100% Cisco
powered. Check out our complete thorough network information by
clicking here. [return to top]
Q: Where are your servers
located?
TEAM data center in Cedar Falls, IA. [return to top]
Q: Do you offer free backups?
Yes, backups are included with your shared and reseller plans and paid
optional NAS backups for VPS and Dedicated servers. [return to top]
Q: Do you allow
audio/video streaming?
We allow audio / video streaming on our vps and dedicated servers only. You
may do basic streaming on our shared or reseller packages. We do not provide
any software for this. You will need to install your own software. [return to top]
Q: Do
your web hosting plans come with free software?
Hundreds of dollars worth found all in Fantastico, the auto installer
software. Click here for complete list. [return to top]
Q: Will you transfer my data?
We will transfer your data from your old host for free. If for any reasons we
are not able to do so, you will need to manually transfer your data our server.
We transfer only if your old host is using one of the following control panels:
Cpanel, Plesk, Ensim. You must purchase one of the following control panels from
us as well (cPanel provided already with shared/reseller packages): cPanel,
Plesk (vps), Interworx. [return to top]
Support
Q: Do you offer 24/7 Tech
Support?
We offer 24/7 TrueLogic™ Tech Support via the following methods: online
secure help desk,
knowledgebase. We do not offer phone, email or chat support at this time. [return to top]
Q: Are your servers fully
managed?
Each vps or dedicated server is self managed (no software support) unless management
is purchased. Please click here to read about our managed services. [return to top]
Q: Do I
have root access for my dedicated server?
Yes. You get full root access with any dedicated server. [return to top]
Q:
What type of documentations do you offer for additional support?
There is a complete cPanel documentation online here [return to top]
Scripting & Programming
Q. Will you install
custom Perl modules?
Our support team will install almost any Perl module upon
request. Simply contact customer service with your request. [return to top]
Q. Will
you install my programs and scripts for me?
We’re sorry, but we can’t accommodate that kind of support. Our hosting
accounts come with an auto installer that allows you to install over 50 scripts
with the click of a button. Click here for a complete listing of scripts that
can be automatically installed. In addition to those popular scripts, LogicWeb
has written a custom-installer for the popular Ruby on Rails based blog system,
Typo.
If you need to install scripts that are not listed above, we cannot assist you
nor can we provide support for any of those third-party scripts (even if they
were installed with the auto installer). This policy is not to withhold any
specialized information or hoard our team’s experience. It is impossible for all
of our support staff to be fully versed in every available script, and if we
have not tested and included the scripts in question, we would be jeopardizing
the shared hosting environment by letting them all run rampant across our
network. [return to top]
Policies
Q: What are your
restrictions?
Please click to read our AUP and TOS. [return to top]
Q: Do you allow Bit Torrent?
No [return to top]
Q: Do you
allow file-sharing software?
No [return to top]
Q: Do you allow IRC?
No [return to top]
Q: Do you allow adult
content?
No [return to top]
Company Overview
Is there a money-back guarantee on hosting services?
